An Inside Sales Agent (ISA) works to help prospect, qualify leads, and follow up. Each team decides what capacity they set up their ISA. They are hired on to help manage leads your team does not have the capacity to handle. This is universal, no matter your team size. An ISA can be a valuable part of your team but getting the right one and setting them up is just as important. Here are some resources to help you with the process.
Smart Lists and CRM Organization
*Ylopo is not endorsing these companies but has provided the options based on clients suggestions.