AI Voice Bad Number Workflow

AI Voice handles leads with incorrect or disconnected phone numbers by integrating with your existing Bad Phone Number workflows. This feature helps you maintain continuous communication with leads while streamlining the process of collecting updated contact information.

When AI Voice Encounters a "Bad" Number:

• Wrong Number: AI Voice stops calling and tags the lead with BAD_PHONE. Your FUB Widget will show "AI Voice is Paused. Update Phone Number Needed."
• Disconnected Number: AI Voice continues the calling schedule but tags the lead as BAD_PHONE. Your FUB Widget will show "AI Voice is calling lead. Update Phone Number Needed."

Getting Updated Numbers: The BAD_PHONE tag will activate a hard squeeze on your home search site—this means that the next time the lead visits your site, they will immediately see a prompt that they won't be able to close, and this popup will ask them to provide a valid phone number before they can continue. If they provide a new phone number, Stars and FUB will be updated with this phone number. Note that you will need to uncheck the "Bad Number" box in FUB because we're not able to do that automatically.

You may also use the BAD_PHONE tag (and its variants BAD_NUMBER or BAD_PHONE_NUMBER) to run automations on your leads to activate email campaigns. Update the phone number manually if you get that information through your own email campaigns.

Automatic Resume: When a lead provides a new number through your home search site, the BAD_PHONE tag will be replaced with NEW_NUMBER, and AI Voice automatically resumes calling with the updated contact information.

FAQs

Q: What's the difference between wrong numbers and disconnected numbers?
A: Wrong numbers stop the calling campaign immediately since there's no point calling someone else's phone. Disconnected numbers keep the campaign running since the number might reconnect, but both get tagged for your attention.

Q: What else can I do to prompt leads to update their numbers?
A: You may create a "Bad Number" email campaigns in FUB triggered by the BAD_PHONE tag. These should direct leads to your Home Search Site, which will automatically prompt them to update their contact information.

Q: What happens if the new number is also bad?
A: The process repeats—the lead gets retagged as BAD_PHONE and you get another opportunity to collect accurate contact information.

Q: Do I need to manually restart calling after a number update?
A: No. AI Voice automatically detects the new number and resumes calling where it left off in the sequence.

Next Steps

• Check Your Action Plans: Make sure your “Bad Phone” automation or action plan in FUB is up to date.
• Review Your Email Campaigns: Ensure your drip campaigns direct leads to your home search site for automated number updates.
• Utilize Your FUB Widget: Keep an eye on the widget statuses for quick status updates on lead outreach and phone number quality.

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