AI Voice: FAQs

For specific questions or concerns, please reach out to your Client Success Manager or email: [e-mail]

More best practices can be found here: Best Practices For Taking Incoming AI Voice Calls

You may also visit our Support Center Page for AI Voice

How much does AI Voice cost?

There is a non-refundable, one-time setup fee of $250, which will be charged shortly after we receive your filled out form submission. This is the updated pricing for AI² services beginning January 2025:

Database Cap	10,000	15,000	20,000	30,000	40,000	50,000	60,000	80,000	100,000
AI Text New Leads + Priority Database	$250	$350	$450	$650	$750	$850	$950	$1,150	$1,350
AI Voice New Leads + Priority Database	$250	$350	$450	$650	$750	$850	$950	$1,150	$1,350
AI Squared Bundled Price	$400	$560	$720	$1,040	$1,200	$1,360	$1,520	$1,840	$2,160

(To add AI Voice, AI Text must also be active. You cannot have AI Voice as a standalone.)

Is AI Voice available in Canada too?

Yes, clients in Canada can sign up for AI Voice.

Why has Ylopo made this so inexpensive compared to other alternatives?

We have always stood by the belief that the follow-up is the most important part of a leads journey, particularly in the beginning! For that reason, we have made this a low cost alternative to other options out there, to prove that the correct follow up is a vital part of successful lead conversion!

I have a lender partner. Should they be contributing to the cost of AI Voice too?

We will leave that decision up to you and your lender partner. If they are contributing a percentage of your monthly bill, that will continue with new products added, so you should give them a heads up about the increase. If you'd like to make changes to your lender's contribution, please contact [e-mail].

How will your follow up be any different than other companies I have used?

A lot of companies use generic, corporate-sounding outreach that leads ignore. Since leads chose to contact your brand specifically rather than a big corporation, they're expecting a more personalized approach. AI Voice delivers organic, conversational follow-up that feels authentic to you, helping you stand out from the typical automated messages leads receive elsewhere.

What leads can be called by AI Voice?

Currently, AI Voice is able to call leads from these Ylopo sources: Facebook Buyer, PPC Buyer, Direct Connect, and organic leads from your Ylopo website. Third-party calling is also available which allows leads from eligible and TCPA compliant sources to be called by AI Voice. During setup, you will have to specify which of these sources you want AI Voice to call and our AI Voice Implementation Team will configure your settings to call only those 3rd party leads as new leads.

What phone number shows up in the agent’s caller ID when a call is transferred?

It depends on how the calls are being routed.
- If transfers go to a FUB Inbox number, your caller ID will show that FUB Inbox number and name.
- If transfers go to your FUB Company number or a personal cell phone, the caller ID will show the lead's phone number.
Pro Tip: If you have the FUB app on your phone with the "Caller ID" feature turned on, it can even show you the lead's name!

Is there a set phone number from outbound AI Voice calls by team?

The number is rotated in order to prevent it from being flagged and showing up as "Spam Likely" on the consumer's phone. However, the phone numbers that are generated are local to your area. For example, for an agent in Torrance, CA, their leads would likely see phone numbers with the (310) or (424) area code when their phones were dialed.

What happens if, upon transfer, the agent is unavailable and we reach voicemail?

If the agent is unavailable and we reach voicemail, the AI digital assistant will attempt to leave a message, "Hi there, I have a transfer attempt for {lead full name}. Kindly follow up, thanks". However, we can't guarantee a message will be left every time. Afterwards, the AI assistant will go back to the lead saying, "Hey {lead first name}, it looks like we reached the agent's voicemail. I just left them a message to follow up with you."

When AI Voice calls, does it leave a voicemail?

If we reach lead voicemail, AI Voice will leave a message whenever possible. It will say, "Hi {Lead Name}, this is Alex, a digital assistant from {realtyName}. I'm just reaching out about your home search. I'll try back later, have a great day!"

Will I be able to review the calls made by the call center?

NO - Due to privacy laws, calls made by AI Voice will not be available for review, but call notes and call recordings between the lead and the realtor will be available in Follow Up Boss.

Does AI Voice call on holidays?

AI Voice won't call on the following holidays:

July 4 - Independence Day
Thanksgiving Day
Christmas Day
New Year's Day

What are the AI Voice Calling Hours?

US and Canada hours below:

US AI Voice Calling Window
Mon-Sat 8AM-8PM
Sun 9AM-8PM

Canada AI Voice Calling Window
Mon-Fri 9AM-8PM
Sat-Sun 10AM-6PM

How does AI Voice Transfer know who picks up the call and claims the lead?

We determine this through FUB records, which records who that lead spoke with. We look up that information by referencing the lead's phone number (since the number we dial is actually a FUB number), and FUB is able to tell us which agent answered.

What happens if I had a lead source enabled for AI Voice, but then I turned it off?

- When the lead source is enabled, all new leads from that source will be eligible for calls from AI Voice.
- When the lead source gets turned off, all new leads AND existing leads will stop getting phone calls. For example, a lead who was on call #3 in the new lead cadence will stop getting future calls even if they didn’t finish the 90 day cadence.
- For any leads which were generated while the call center was turned off for a particular source, when the service gets turned back on again, those previously generated leads will not be called. Only leads who had made it into the call cadence prior to turning it off will reactivate when service turns back on.

How long does it take for AI Voice to recognize if it is disabled for a particular source or account? 

Prior to each call, AI Voice checks whether the lead is still eligible for calling. If source or account is disabled, that will be recognized following our lead evaluation for the next call.

Do you have more conversations with AI Voice vs. AI Text?

You'll always have more conversations via text, but should see an increase in overall engagement with voice and text working together. AI² works in part by triggering calls from voice when there is text engagement, catching leads when they're showing signals that they are interested.

Can a lead be re-worked after final disposition?

- Some call outcomes are final and will prevent AI Voice from calling that lead again. This includes leads who are marked as DO_NOT_CALL, NOT_INTERESTED, or NON_ENGLISH_SPEAKER. These leads get a special tag, YLOPO_AI_VOICE_COMPLETED, to show they can't be enrolled in future campaigns.
- A WRONG_NUMBER outcome also stops future calls, but only until an updated phone number is found for that lead.
- However, many outcomes that end the current campaign still allow the lead to be called in the future! For example, leads who are marked as NURTURE or had a successful or attempted transfer can be re-enrolled in a new campaign later if they show new interest (like favoriting a property). We will call those leads if they are in an AI Voice eligible CRM stage.

If I pause AI Text for a lead (in Stars or in the Ylopo AI Widget), will that stop AI Voice too?

No. If you pause AI Text in Stars or in the Widget, it will only pause Text. To stop Voice, the agent should change CRM stages (to one that is not allowed for AI Voice) or apply a NO_VOICE tag (to stop calls) or NO_MARKETING tag (to stop all communication for that lead).