AI Voice: Call Dispositions / Tags

AI Voice works your eligible Ylopo generated leads by calling them over a 90 day period. After every call attempt, AI Voice will determine what the outcome of the call was and let you know by sending Disposition / Tag to the lead record in your Follow Up Boss CRM.

Below you will find 2 tables:

• Table 1 - Shows Call Dispositions / Tags that allow for continuing the call cadence.
• Table 2 - Shows Call Dispositions / Tags that do NOT allow for continuing the call cadence so agents should own these leads.

TABLE 1

If we get any of the following call dispositions/tags, AI Voice will continue to call the leads through the 90 day nurture cycle:

Call Disposition	Definition
YLOPO_AI_VOICE	Will get appended when a lead is eligible for AV (AI Voice)
NO_ANSWER NO_ANSWER_OUTBOUND	The line keeps ringing  The line dropped after one or a few rings (No Caller Interaction)  The line stayed quiet until the call dropped   Static noise
VOICEMAIL	Reach voicemail and didn’t leave a message
HUNG_UP	The caller disconnected purposefully during the call
BUSY or BUSY_LINE	System disposition (Not added by AI) IVR (Interactive Voice Response)/Number no longer in service Number unreachable
GHOST_CALL	There is no one on the other line.
LEAD_UNAVAILABLE	Leads that answered the call but wasn't available to talk and asked us to call them back later. (We have not qualified them yet.) Or the person who picked up the call was not the lead but a family or friend of theirs. (AI Voice will try to reach them at a different time.)
CALLBACK_SCHEDULED	Leads that consented to be transferred to a realtor but requested to be called back at a specific date/time. (Our call center will follow up with the leads to deliver transfers.)
ABANDON	System disposition (Not added by AI) This is when there are no available agents. ("Its super rare") Not a final disposition; that is not final, the next call in the cadence will continue.
CALLER_DISCONNECTED	System disposition (Not added by AI) The caller hung up while waiting in the call queue. Typically seen when the caller disconnects during the IVR (Interactive Voice Response) process, or when listening to a prompt.
FAX	System disposition (Not added by AI) Called party was identified as a fax machine.
HANGUP	System disposition (Not added by AI) This disposition is used by the IVR (Interactive Voice Response) and is also used when the line hangs up and the system receives a message.
OPERATOR_INTERCEPT	System disposition (Not added by AI) Due to invalid, unknown, or unidentified number or other operator blocking services.
NO_DISPOSITION	System disposition (Not added by AI) Default disposition used when no dispositions are defined for a campaign.
DIAL_ERROR	System disposition (Not added by AI) Attempt to dial number failed. A specific form of a system error.
SENT_TO_VOICEMAIL	System disposition (Not added by AI) Caller was directed to the virtual call center voicemail.
AGENT_ERROR	System disposition (Not added by AI) It is where the call center system had a technical error so it's a system disposition. Call center agents system session is ended before a call is completed. This occurs when the agent is disconnected from the system during a call.

TABLE 2

Final Dispositions: If we get any of the following call outcomes, AI Voice will stop calling the leads.

Call Disposition	Definition
YLOPO_AI_VOICE_COMPLETED	System disposition (Not added by AI) This is applied at the completion of the AI Voice call campaign, either 14 (AI Voice) calls or after a final disposition is applied.
ISA_TRANSFER_SUCCESSFUL	Leads who have successfully transferred to a realtor. IMPORTANT NOTE: (Ylopo will reassign the lead to the realtor that picked up the transfer. An email notification will also be sent to that realtor.)
ISA_TRANSFER_UNSUCCESSFUL	Leads who got disconnected while waiting for the transfer. IMPORTANT NOTE: (Since the transfer couldn't occur, these leads should be monitored daily to be followed up with by an agent. AI Voice will no longer work these leads.)
ISA_ATTEMPTED_TRANSFER_ REALTOR_UNAVAILABLE	Leads we have attempted to transfer but no realtor picked up. IMPORTANT NOTE: (Since no agent picked up, these leads should be monitored daily to be followed up with by an agent. AI Voice will no longer work these leads.)
NURTURE	Leads who have an interest in buying/selling in the future but maybe not ready to talk with a realtor right now.
DECLINED_BY_REALTOR	When the realtor declines the transfer, such as they do not provide the service needed (out-of-scope)
DO_NOT_CALL	Leads who have expressed to opt out of future calls
WRONG_NUMBER	Person who has told us we have the wrong number, "You have the wrong number"
NOT_INTERESTED	The lead signed up but they are no longer interested.   Changed their mind.  Already has a realtor.  Rental calls - No need to ask if they are looking to buy.

• You may also visit our Support Center page on AI Voice
• For questions or concerns, please reach out to your Client Success Manager or email: [e-mail]