AI Voice: Call Dispositions / Tags

AI Voice works by calling your eligible new leads and database leads. After every call attempt, AI Voice will determine what the outcome of the call was and let you know by sending Disposition / Tag to the lead record in your Follow Up Boss CRM.

Below you will find 3 tables:

• Table 1 - Shows Call Dispositions / Tags that allow for continuing calls
• Table 2 - Shows Call Dispositions / Tags that do NOT allow for continuing calls
• Table 3 - Shows Call Dispositions / Tags that will stop calls from the current call campaign, but the lead will still be eligible for additional calls if they trigger a priority event

TABLE 1

If we get any of the following call dispositions/tags, AI Voice will continue to call the leads:

Call Disposition	Definition
YLOPO_AI_VOICE	Added when a lead is eligible for AI Voice
YLOPO_AI_VOICE_DATABASE	Added when we successfully start calling leads on Core Database
DB_IGNITE_START or AI_VOICE_START	Specifically for clients using the Database Ignite product, or those who have chosen a tag-based setup for AI Voice. Tag is added to signal to the AI that the lead can be called
NO_ANSWER	The line keeps ringing  The line dropped after one or a few rings without any interaction from the lead The line stayed quiet until the call dropped   Static noise
VOICEMAIL	Reached voicemail and left a message when possible
HUNG_UP	The caller disconnected purposefully during the call
GHOST_CALL	There is no one on the other line
LEAD_UNAVAILABLE	Leads that answered the call but weren't available to talk and asked us to call them back later The person who picked up the call was not the lead but a family or friend of theirs
CALLBACK_SCHEDULED	The lead said it wasn't a good time to speak when AI Voice called and requested to be called back at a later date/time. AI Voice will make that follow up call for you.
HANGUP	The line hangs up and the system received a message
BUSY_TONE	We reached a busy tone on the line
UNKNOWN	Default disposition used when disposition could not be determined

 

TABLE 2

Final Dispositions: If we get any of the following call outcomes, AI Voice will stop calling the leads.

Call Disposition	Definition
YLOPO_AI_VOICE_COMPLETED	Applied when a lead reaches a state where they cannot be enrolled in future AI Voice call campaigns
YLOPO_DB_IGNITE_COMPLETED	Applied when a lead finishes the Database Ignite round
DO_NOT_CALL	Leads who have expressed to opt out of future calls
WRONG_NUMBER	Person who has told us we have the wrong number This prevents further calls until the lead enters a new number on your Ylopo Home Search Site
NOT_INTERESTED	The lead signed up but they are no longer interested, changed their mind, already have a realtor, or are only looking to rent
NON_ENGLISH_SPEAKER	The lead does not speak English
DISCONNECTED_NUMBER	The number is no longer in service

TABLE 3

Final Dispositions: If we get any of the following call outcomes, AI Voice will stop the current calling campaign, however the leads will still be eligible for future campaigns if they trigger a priority event.

Call Disposition	Definition
AI_VOICE_NEEDS_FOLLOW_UP	Leads that require follow up from agent. This is a catch all tag that includes: ISA_TRANSFER_UNSUCCESSFUL ISA_ATTEMPTED_TRANSFER_REALTOR_UNAVAILABLE ISA_ATTEMPTED_TRANSFER NURTURE NON_ENGLISH_SPEAKER AI_VOICE_NEEDS_FOLLOW_UP makes it easy to remember just 1 instead of the 5 above and can be used to create a Smart List
ISA_TRANSFER_SUCCESSFUL	Leads who have successfully transferred to a realtor If lead isn't currently assigned to an individual agent, Ylopo will automatically assign the lead to the agent who answered the transfer. They will also receive an email notification.
ISA_TRANSFER_UNSUCCESSFUL	Leads who got disconnected while waiting for the transfer It's very important to monitor these daily and give them a call back!
ISA_ATTEMPTED_TRANSFER_ REALTOR_UNAVAILABLE	Leads we have attempted to transfer but no realtor picked up It's very important to monitor these daily and give them a call back!
ISA_ATTEMPTED_TRANSFER	We attempted a transfer, but a failure occurred during the process
NURTURE	Leads who have an interest in buying/selling in the future but aren't quite ready to talk with a realtor right now

• You may also visit our Support Center page on AI Voice
• For questions or concerns, please reach out to your Client Success Manager or email: [e-mail]