Identifying Leads Calling from Google LSA

The number that shows up on your caller ID for Local Service Agent (LSA) ads is typically the incoming caller's phone number. We understand this isn’t ideal, so we have outlined a few options our clients have used to successfully identify an incoming LSA call.

Google Voice

If you provide us a Google Voice number as your LSA routing number. The caller ID can be changed so that it displays your Google Voice number, this way you will know when an incoming call is coming from your LSA ad.

Here are instructions on how to set the caller ID for the Google Voice number: https://support.google.com/voice/answer/9526789?hl=en

Follow Up Boss Number

If you use the Follow up Boss CRM, you can provide us a designated FUB number that is specifically meant for LSA. You can set this up within FUB and also have that call group ring multiple agents. This will also automatically save the recorded phone call in your FUB inbox. You can read more about that here.

If you save the FUB number as a contact in your phone, you will also be able to easily see when a call is coming in through that number. 

Important Note: This will only work if you have more than one user in Follow Up Boss. If you are an individual agent using a Follow Up Boss inbox number for LSA, the caller ID on the incoming calls will show the incoming lead's phone number. This is expected per Follow Up Boss support. If you have more than one user in Follow Up Boss and two or more users are assigned to the inbox, your Follow Up Boss inbox name will appear on your caller ID.

Using a Call Service

Using a call service such as CallAction can make sure the same number shows up each time.

If you have any further questions or ideas you'd like to submit, please reach out to us at [e-mail]. 

Last Update: 12/2/21 Chrissi B.