Why am I seeing a different contact number in my Google Local Services Ad?
The number that you see displayed on your ad is the tracking number/call forwarding number that Google uses to populate your LSA dashboard with the leads that have called in. When a prospective client calls, it goes through the tracking number, then it is immediately forwarded to the number you provided for your account.
Are we able to change the phone number calls are being routed to?
Yes, simply send an email to email@example.com to let us know what number you would like it changed to.
Do we get leads through calls and text messages?
You will get leads through phone calls. We can enable text messages for you, but these would cost the same as phone calls and we believe phone calls are more valuable. To manage text messages, you would need to download the Local Services Ad app from the Apple or Google Play store or alternatively, log into the LSA dashboard on your computer to reply to the message. You will not be able to reply to the message in your current CRM. If you would like to enable message leads, please email firstname.lastname@example.org.