FAQ

Why aren't active listings showing after I enter a city/state in the Target Area?	The city and state input must be spelled correctly; check your spelling to ensure it's correct. The Presentation is NOT case sensitive. Listings will only pull if there is at least one active listing in your chosen area. It will not pull neighborhoods, subdivisions, etc.
Why can I not find my reviews to import?	The Google reviews importer will default to your full name. If your Google Business Page does not contain your full name, change the search parameters to your GBP name instead.  In addition, Google requires your profile to be verified to be eligible for auto-import. To use the Zillow reviews importer, search using your Zillow ID, which may or may not be your full name.  To find your Zillow ID, it is the last part of your unique Zillow URL. In addition, you can search using your Zillow "Screenname," found under "Personal Information" on your Zillow profile.
Why do only 5 Google reviews/10 Zillow reviews populate in the reviews importer?	Whenever we use the testimonial importer tool, it will only allow the 10 latest Zillow reviews and 5 for Google.
How are the Market Trends determined?	We aggregate third-party data for the Market Trends section, just as we do on your Branded Site. On the Presentation itself, the initial prompt is for a city, state combination. Should you like to get more granular and add a zip code, that can be done on the tool itself, using the pencil icon in the top left corner of the Market Trends section.  NOTE: Market Trends are DYNAMIC on the live URL, but are STATIC on a printed Presentation. On a printed version, the QR code can be used to pull up real-time Market Trends.
How do I add multiple markets to my Presentation?	To add more than one market to your Presentation, you can edit two different areas. First, use the "Add / Remove / Reorder Pages" button to add a second "Market Trends" page. Also, add in a second "Unique Value" page. Save your work. Once the Presentation is saved, go to the new "Market Trends" page and use the pencil icon to the left to edit the location. Do the same with your new "Unique Value" page to showcase a secondary area.
Can I show sold listings rather than active listings (or vice versa) on my Unique Value map?	The map section will default to sold listings first; if sold is not available or not allowed, the map will use active listings.  You can toggle between “Active Listings” or “Sold Listings” for an area, OR choose to import your own listings using the tabs at the top of the map section.
How do I import sold addresses to the map section on My Unique Value page?	First, click the "Import Sold Addresses" button. Add a list of addresses to import using the following format, using no abbreviation for street, avenue, place, etc. or commas:  8227 Barkwood Drive Norfolk VA 23518 810 E Ocean View Avenue 307 Norfolk VA 23503 721 Dunn Place Norfolk VA 23504 234 Twilley Street Norfolk VA 23503
How do I send the Presentation out? Where is the link?	Share your Presentation using the share icon at the top right corner. The direct link is there as well.
Why are photos cut off/misaligned when I try to print my Presentation?	While all printers differ, make sure the "background graphics" box is CHECKED when your print preview screen pops up. This will ensure you're seeing background images correctly.
How do I convert my Presentation into a PDF?	To convert to a PDF, use the following instructions:  Click on Print The Destination dropdown must equal "Save as PDF." Under Options: "Background graphics" must be checked. “Print Header and Footer” is not checked if you see that option Click Save
What if I accidentally make a mistake? Can I undo or redo it?	Yes, we’ve added Undo and Redo buttons to help easily reverse or reapply recent actions. They work just like the usual keyboard shortcuts to quickly fix mistakes or bring changes back with a single click.
Can I share my presentation with the team?	Yes, only Admins on the Branded Site can do this. You can set up a generic presentation that the entire team can use as a template. Here's a quick guide on how to see the "Share with Team" option in your Marketing Tool Presentation Access the back end - log in to your Squarespace site and navigate to the Pages section on the left side,                                                    then look for Marketing Tools(click on it) 3. The first thing you see is/are the Shared Presentation/s, scroll down 4. You will have the list of presentations you can share with the team 5. Once you've created a presentation, click on "Back to List" to return to the list of presentations 6. Click the "Share with Team" option for the presentation you just created 7. Your team members will then see that template when they access their presentation page, right at the top 8. They then have an option to duplicate and customize it The idea is to bring any of the information from that previously created presentation that's now a template for your office, and give them a starting point.
How to duplicate presentations?	Yes, go to your list of presentations and select what you want to duplicate