There are several reasons why reviews may be removed from the page. In most cases, missing reviews were removed for policy violations like spam or inappropriate content.
Google does not reinstate reviews that were removed for policy violations. These removal measures help make sure that reviews on Google properties are relevant, helpful, and trustworthy. Learn about prohibited and restricted content for reviews.
Reviews can sometimes be removed from a Business Profile after a reinstatement. If you lost reviews when your profile was disabled or suspended and then reinstated, contact support for assistance.
Tip: If you set a future opening date for your business that hasn’t opened yet, any reviews left before it’s open to the public will be removed.
Find why your review is delayed
You may notice that a specific review takes longer to appear on a particular platform, like Google Search or Google Maps. This is most common after profiles are merged. Delays because of a merge should be resolved within a few days.
Customers on older mobile devices and operating systems might have issues leaving reviews. To fix the problem, customers should update their operating system and Google Maps app version.