Twilio Business Profile

Twilio Business Profile

Ylopo uses a third party vendor, Twilio, to power texting (including Behavioral Texting and AI Text).  Business Profiles are also required for use of AI Voice.

Twilio’s terms of service have been updated and require users to complete a Twilio Business Profile in order to continue to use texting services.  This update came as a result of a requirement from major US carriers like AT&T and Sprint and is being enforced by The Campaign Registry (TCR).

 

If you do not provide an updated EIN/CCN, Twilio will be unable to verify your business profile and your Ylopo texting services, including AI Voice, AI Text and Behavioral Texting will be disrupted or unable to be activated.

 

We appreciate your help and cooperation through this process.  We understand that these new requirements are difficult to navigate.  We are doing our very best to work with our vendor, Twilio, along with The Campaign Registry (TCR) to ensure compliance.

• Use THIS FORM to submit (or resubmit) your information
• Please be aware you may not file as a sole proprietor

Frequently Asked Questions:

Q:  If I am a single agent, should I provide my Social Security Number? 

A:  No.  You should work with your brokerage to use their business ID and information.  Your broker or office admin can help with this!  If you don't have access to your brokerage's EIN and only have one license with Ylopo, you should register as a sole proprietor.  

Q:  What if I'm in Canada?

A:  Please use your Canadian Business Number (first 9 digits only as reflected in bold: 123456789RT0001). or register as a sole proprietor if you meet the criteria to do so.

Q:  Why is my EIN required?

A:  Twilio uses these numbers to verify that you are, in fact, a business.  If you do not have an EIN, please use the EIN for your brokerage.  Unfortunately, DUNS, Real Estate license numbers, etc. are not accepted.  

Q:  Where can I find my EIN (Employer Identification Number)?

A:  Your EIN can be located in any of the following places:

• Confirmation letter from IRS
• Previous tax return
• Previous business loan application
• Business credit report
• Payroll paperwork

Q:  If I’ve checked those places and still can’t find my EIN, what do I need to do?

A:  If you’re having difficulty locating your EIN, you can call the IRS to look up your federal tax ID number.  If you are using your brokerage's EIN, you can ask your office administrator or the payroll department.

Q:  Who should I list as my authorized representative?

A:  Your authorized representative can be any trusted member of your team who can verify information should Twilio need additional verification.  This can be you, your broker, your team administrator, office administrator, etc.  This individual should be represented on your website.

Q:  Why do I need to provide an authorized representative?

A:  If Twilio needs to verify information, has questions/concerns about the information provided, they will need to reach out directly to someone who can address those concerns. 

Q:  What will happen if I don’t fill out a business profile?

A:  You will no longer be able to utilize Ylopo texting services, which include Behavioral Texting, AI Texting, and Raiya.

Q:  Why was my business profile rejected for EIN?

A:  We see rejections for EIN for several reasons.  

• EIN was blank 
• EIN was improperly formatted (must be in format 12-3456789)
• EIN does not match company name (company name must appear exactly as it does on business documents)

Q:  My EIN was rejected, but it is correct.  What should I do?

A:  Ylopo can submit an appeal to The Campaign Registry via Twilio.  You must provide the official EIN Confirmation Letter from the IRS in order to start the appeals process.

If you have further questions, please contact [e-mail].